Last Updated: October 23, 2026
Thank you for shopping at deervalleybathshop.my. This Shipping Policy explains how we process, ship, and deliver orders placed on our website, deervalleybathshop.my. By placing an order with us, you agree to the terms outlined below.
1. Shipping Destinations
We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations. Orders with shipping addresses outside our service area may be cancelled and refunded in full.
2. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day. During peak seasons or promotional periods, processing may take slightly longer; we will notify you if a significant delay occurs.
3. Delivery Time
Once your order has been dispatched from our fulfillment center, standard delivery within the contiguous United States typically takes 3–5 business days. These are estimated transit times provided by our carriers and are not guaranteed. Delays caused by weather, carrier disruptions, or incorrect addresses are beyond our control.
4. Shipping Costs
Shipping is free for all orders delivered within the contiguous United States. There are no handling fees, no restocking fees, and no minimum order requirements.
5. Carriers
We ship via major U.S. carriers, including UPS, FedEx, and USPS. The specific carrier for your order is selected based on your delivery address, package size and weight, and the service level required. Once your order ships, you will receive a tracking number so you can monitor your delivery. If you have a carrier preference, please contact us before placing your order, and we will do our best to accommodate your request.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for tracking status to update in the carrier’s system. If you do not receive tracking information within 3 business days of placing your order, please contact us.
7. Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.
8. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.
9. Contact
For shipping-related questions, please contact us at info@deervalleybathshop.my. Our team is available Monday through Friday, 9:00 AM – 6:00 PM (ET).
deervalleybathshop.my
9601 West Montgomery Road Apartment 237, Houston, TX 77088, United States
Email: info@deervalleybathshop.my | Phone: +1 346-779-5498
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)