Last Updated: October 23, 2026
We want you to be completely satisfied with your purchase. If you are not happy with your order, this policy explains how to return items and receive a refund. This policy applies to all products purchased from deervalleybathshop.my.
1. Return Window
You may request a return within 30 calendar days from the date your order was delivered. Return requests submitted after this 30-day period cannot be accepted.
2. Eligibility Conditions
To qualify for a return, the following conditions must be met:
- The item must be unused and in the same condition in which you received it.
- The item must be returned in its original packaging, including all accessories, manuals, hardware, and components.
- The return must be due to either a quality issue or a change of mind (buyer’s remorse).
Items that have been installed, altered, damaged through misuse, or missing original packaging may not be eligible for a full refund.
3. Return Shipping Costs
All eligible returns are free. We do not charge restocking fees. Once your return request is approved, we will provide you with a prepaid return shipping label or arrange a free carrier pickup, depending on the item and your location. You will not be asked to pay for return shipping.
4. How to Initiate a Return
To start a return, email us at info@deervalleybathshop.my with your order number and a brief description of the reason for return. Our customer service team will review your request and provide return instructions within 1–2 business days.
Please do not send items back without first contacting us. Unauthorized returns may not be processed.
5. Return Address
All approved returns should be shipped to:
deervalleybathshop.my
9601 West Montgomery Road Apartment 237
Houston, TX 77088
United States
6. Refund Processing
Once your returned item is received and inspected at our return address, we will process your refund within 1–2 business days. Refunds are issued to the original payment method used for the purchase.
Please note that while we process the refund promptly, it may take an additional 7–10 business days for the funds to appear on your bank or card statement, depending on your financial institution.
7. Non-Refundable Situations
Refunds may be denied or partial in the following cases:
- Items returned after the 30-day return window.
- Items that show signs of use, installation, or damage.
- Items missing original packaging or components.
If a refund is denied, we will contact you and, if requested, return the item to you at your expense.
8. Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.
9. Contact
For return or refund questions, please contact us at info@deervalleybathshop.my. Our team is available Monday through Friday, 9:00 AM – 6:00 PM (ET).
deervalleybathshop.my
9601 West Montgomery Road Apartment 237, Houston, TX 77088, United States
Email: info@deervalleybathshop.my | Phone: +1 346-779-5498
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)